Privacy Policy

Introduction

Welcome to BitBearAI, your AI transformation partner for established enterprises. Your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using BitBearAI:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account, provide personalized services, and customer support.

2. Usage Details

   • What We Collect: Information about how you use BitBearAI, including content columns accessed, AI Agent conversation records, and usage frequency.
   • Purpose: To analyze user engagement and improve our services and content.

3. AI Conversation Data

   • What We Collect: Your conversation content and interaction records with AI Agents.
   • Purpose: To provide AI services and optimize Agent performance. We do not use your conversation data to train third-party AI models.

4. Device Information

   • What We Collect: Data regarding the devices you use to access BitBearAI, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

5. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services, remember your language preferences, and personalize your experience.

6. Payment and Billing Information

   • What We Collect: Information regarding your payment methods, such as billing address and details required for transaction processing.
   • Purpose: To facilitate billing and payment processing for subscriptions and paid services. We do not directly store your credit card information; payments are securely processed by third-party payment providers.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on encrypted servers, and we implement a variety of security measures including encrypted transmission, access controls, and regular security audits to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users or others.
• To provide services through trusted third-party partners (such as payment processing, cloud hosting, AI model services) who assist us in operating our platform, subject to confidentiality agreements.

International Data Transfers

BitBearAI serves global users and supports 10 languages. Your data may be stored and processed in the countries/regions where our servers are located. By using our services, you consent to the transfer of your information to these locations.

User Rights

You have the right to:

• Access and obtain a copy of your personal data that we hold
• Request correction of inaccurate personal data
• Request deletion of your personal data (account cancellation)
• Unsubscribe from our newsletters at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Operator: bitbearai.com Email: [email protected]

By using BitBearAI, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!